Help Center
Frequently Asked Questions
Quick answers about how Joyvagifts makes, ships, and stands behind your made-to-order apparel.
Last updated: October 3, 2026How your order is made
Are your products made to order?
Yes. Every item on joyvagifts.com is printed to order and produced upon order once you place it. We do not hold pre-made stock — your specific item is made just for your order.
How long does production take?
Items are made to order, so production (processing) takes 2–5 business days before your order ships.
Can I change or cancel my order?
You can cancel for a full refund before your order enters production. Email us with your order number as soon as possible. Once production begins, the order can no longer be changed or cancelled.
What products do you sell?
We offer adult apparel and T-shirts, each produced upon order.
Why does production take a few days?
Because nothing is pre-made. Each order is produced upon order, printed, quality-checked, and packed before it ships, which takes 2–5 business days.
Getting your order to you
How long does shipping take?
Orders are processed within 2–5 business days. Once shipped, delivery typically takes 3–5 business days, for a total of 5–10 business days from your order date. You’ll receive a tracking number by email once your order ships. Business days are Monday - Friday, excluding public holidays.
How much is shipping?
Shipping is a flat $4.95 per order, no matter the order size.
Which carrier will deliver my order?
We ship via USPS, UPS, or FedEx depending on your location and order. The specific carrier and tracking number are included in your shipping confirmation email.
Where do you ship?
We ship within the United States only — all 50 states, including Alaska and Hawaii.
Do you ship internationally?
No. We ship within the United States only. We do not ship to P.O. Boxes, APO/FPO/DPO addresses, U.S. territories, or international destinations.
How do I track my order?
A tracking number is emailed to you as soon as your order ships. If you haven’t received it after the processing window, email support.
Paying for your order
What payment methods do you accept?
We accept PayPal, which lets you pay using your PayPal balance or major credit/debit cards (Visa, Mastercard, American Express, Discover) through PayPal Guest Checkout — no PayPal account required.
Is my payment secure?
Yes. Payments are processed inside PayPal’s PCI-DSS compliant system. We never see or store your full card details.
Do you charge sales tax?
The price displayed is the final product price. Any applicable sales tax, if required by your state, will be calculated at checkout.
After your order arrives
Do you accept returns for non-defective items?
Yes. We accept returns for both defective and non-defective items within 30 days of delivery, provided items are unworn, unwashed, in original packaging with all tags attached.
Do you accept exchanges?
Yes. We accept direct exchanges within 30 days of delivery. Email us with your order number and the item you’d like to exchange for, and we’ll send a free prepaid return label.
Do I have to pay for return shipping?
No. For sizing and change-of-mind returns, return shipping is free — we do not charge a return shipping fee. Just print the prepaid label we send you.
How do I get a return label?
Email support with your order number. We’ll send a prepaid return label within 1 business day at no cost to you. Download and print it, then drop the package at any USPS, UPS, or FedEx location.
How long do refunds take?
After we receive and inspect your return, we process the refund within 2 business days. Your bank or PayPal then posts it within another 3–5 business days, to your original payment method.
What if my item is defective or wrong?
If we sent a defective or incorrect item, you get a full refund including the original $4.95 shipping fee, and return shipping is free.
Can I return a worn or washed item?
Unfortunately no. To be eligible, items must be unworn, unwashed, in original packaging with all tags attached. Items damaged after delivery by the customer are not eligible.
Can I cancel after production starts?
Once your order has entered production it can no longer be cancelled, because it is already being made for you. It may still qualify for a return within 30 days of delivery.
We’re one email away
If your question isn’t answered here, email us at [email protected]. Support hours are Mon–Fri, 9:00 AM – 5:00 PM MT, and we reply within 24 business hours.