Privacy Policy

This Privacy Policy explains how Lumivanta LLC, the company that operates joyvagifts.com (“Joyvagifts”, “we”, “us”), collects, uses, shares, and protects your information when you visit our website or place an order. By using joyvagifts.com, you agree to the practices described here.

1. Information We Collect

Information you provide: your name, shipping and billing address, email address, order details, and any message you send to our support team.

Information collected automatically: IP address, browser and device type, pages viewed, and interactions on our site, gathered through cookies and similar technologies.

We collect only what we need to make and deliver your order and to run the website. We do not ask for sensitive personal information, and we never request payment card numbers directly — those are entered and handled inside PayPal.

2. How We Use Your Information

• To process, produce, and ship your made-to-order items.
• To send order confirmations, tracking, and service updates.
• To respond to support requests and process returns or refunds.
• To detect, prevent, and address fraud or security issues.
• To improve our website, products, and customer experience.
• To comply with legal and tax obligations.

3. Sharing & Disclosure

We do not sell your personal information. We share it only with the service providers needed to run the store:

• PayPal — to process payments securely.
• USPS, UPS, and FedEx — to deliver your order.
• Google (Google Analytics 4, Google Ads, Google Tag Manager) — for website analytics and advertising measurement.
• Legal compliance — when required by law, subpoena, or to protect our rights.

Each of these providers receives only the information needed to perform its function — for example, carriers receive your name and shipping address, and PayPal receives your payment details. We do not authorize any of them to use your information for their own marketing.

4. Cookies & Tracking Technologies

We use cookies and similar technologies, including Google Analytics 4 (GA4), Google Ads, and Google Tag Manager, to understand traffic and measure advertising. You can disable cookies in your browser, and you can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on, available at tools.google.com/dlpage/gaoptout.

Blocking cookies will not stop you from browsing or ordering, though some parts of the site may work less smoothly. We honor browser Do Not Track signals where technically supported.

5. Data Retention

We keep personal data only as long as needed for the purposes above. Order records are retained for 7 years to meet tax and accounting requirements; support correspondence is kept for up to 3 years.

When data is no longer required and we are not legally obligated to keep it, we delete or anonymize it. You can ask us to delete your data sooner, as described in your rights below.

6. Data Security

Our site uses SSL/TLS encryption to protect data in transit. Payments are handled inside PayPal’s PCI-DSS compliant environment, and we never store your full card number.

While no method of transmission over the internet is completely secure, we maintain reasonable administrative and technical safeguards and limit access to personal data to the people who need it to serve you.

7. Your Privacy Rights

You may request to access, correct, delete, or receive a portable copy of your personal data. Email [email protected] and we will respond within a reasonable period.

8. California Residents — CCPA Rights

If you are a California resident, you have the following rights under the CCPA:

• Right to Know what personal information we collect and how it is used.
• Right to Delete the personal information we hold about you.
• Right to Opt-Out — we do not sell your personal information.
• Right to Non-Discrimination for exercising any of these rights.

To submit a request, email [email protected]. We will respond within 45 days.

9. Children’s Privacy

In line with COPPA, our site is intended for adults. We do not knowingly collect personal information from anyone under 13. If we learn we have, we will delete it promptly. Parents or guardians who believe their child has provided us information may email us to request its removal.

10. Third-Party Links

Our site may reference third-party services. We are not responsible for the privacy practices of websites we do not operate, and we encourage you to read their policies.

11. International Users

Our services are intended for US residents only. We ship within the United States and process data in the United States.

12. Changes to This Policy

We may update this policy from time to time. Changes are posted on this page with a revised date. Questions? Email [email protected] or visit https://joyvagifts.com.